CuddleyaSupport
Got a question, found a bug or have an idea? Write to cuddleya@icloud.com.
It helps to include your iPhone model, iOS version and app version (Child tab → “About” → “Version”). For syncing issues, the log from the Child tab → “Diagnostics” → “Share log” helps. It contains technical details; feel free to look at it before sending.
Frequently asked questions
My entries don't show up on my other device.
Both devices need to be signed in to iCloud with the same Apple Account, and “Sync with iCloud” must be on in the Child tab. After you add an entry it can take a moment to appear on the other device, especially while it is locked.
How do I share with my partner?
In the Child tab, tap “Share with others” and invite your partner in Apple's dialog. After that you can also show them the invitation as a QR code. They open the invitation on an iPhone with Cuddleya. You each need your own Apple Account with iCloud, and syncing must be on.
What if I lose my iPhone?
With syncing on, your entries are in your iCloud and come back on a new iPhone once you sign in there and install Cuddleya. The app also makes backups on the device by itself. In the Child tab under “Backups” you can use “Share” to keep one as a file somewhere safe.
How accurate is the sleep window?
The sleep window is guidance calculated from your own entries and your child's age. Every child is different. For questions about sleep, feeding or health, your paediatrician is the right person to ask.
How do I delete my data?
Delete entries directly in the app. Deleted entries stay in the trash for 30 days; “Empty Trash” removes them right away and from iCloud at the next sync. To delete a whole child, swipe it in the Child tab, choose “Archive”, then remove it under “Archived Children” with “Delete Permanently”. Removing the app deletes the data on the device. Data in your iCloud can also be deleted in iOS Settings under iCloud storage management. See the privacy policy for more.